|
EPICCenter
Designed to be implemented and functional within days not months
the EPICCenter promises to be the highest return on investment
and value-adding product in today's market. And to insure cost-efficient
maintenance, the EPICCenter provides user interfaces that enable
non-technical personnel to manage and administrate the system,
while deriving maximum utilization of all its features:
- Multimedia routing options
- Real-time monitoring capabilities
- Graphical historical report generation
- Easy to use Agent workstation application
- Information retrieval from a CRM or External Database
- Web Enabled Contact Center
|
