Reduced Minimum MinuteHelp Charge
The normal minimum charge of $90.00 is drastically reduced to $45.00. This charge will apply on each call for support to the NBX HelpDesk.

Discounted MinuteHELP
Reaching an NBX expert at a time of need is billed at a minute by minute rate. Only after your minimum is reached, will you be charged. The Bronze Shield greatly reduces your minuteHelp cost, normally $6.00 per minute, down to only $3.00 per minute of actual support.

Unlimited Archive Access
NBX HelpDesk Archived Information: how to's, new release notes, bug fixes, etc.

NBX Hardware Replacement
Metropark will RMA your equipment once it has been determined by our NBX HelpDesk, to be inoperable. Once determined inoperable, you will send Metropark the item(s), and once received, Metropark will send you the replacement. The items being RMA'd must be in the 3Com 2 year warranty time frame or covered by Metropark's extended warranty.

NBX Hardware Advanced Replacement
If an Advanced Replacement is needed, Metropark will advance replace the inoperable item(s) to you. The charge for advanced replacement will be 10% of the list price of the item being advanced replaced. (example: NBX Phone $435.00. Advance charge $43.50). The item(s) being advanced replaced must be covered by the 3Com 2 year warranty or by Metropark's extended warranty.. Item(s) being replaced must be received at Metropark RMA department within 5 days from the delivery date of the advanced item or the full list price of the item(s) wil be charged to you.